I recently used a removals company to move, store, and move again my house contents from Joburg to Cape Town, as you do. They managed to break my furniture, steal some of my things that weren’t locked up and must have played rugby with my fragile boxes instead of a rugby ball. On complaining about it, they pulled the ‘you didn’t take out insurance’ card.
Now the problem is that I didn’t take out insurance on the move, and the damages incurred equate to more than the move itself actually cost. Now one would say that I’m an idiot for not taking out insurance on the move, so ‘sorry for me’, but I have a big problem with that principle. Yes, I should have taken insurance out for protection against unforeseen damages, like a fire in the storage unit or for small things that can happen with the physical handling of goods – things do happen. So I accept that principle and I accepted that risk at the time. What I don’t accept is that I have no recourse for ANYTHING at all, so these guys can throw my boxes around, have a party in the truck where they see how much furniture they break and go through any unlocked suitcases to see what they can take home as gifts for themselves, with no consequence. I must pay for my move and then also pay for the damages they cause along the way. I must trust people to take care of my entire house, yet they honestly don’t actually having any intention of keeping my things safe and deliver them in one piece.
I must be so completely misguided in this world to think that people do their jobs (that I pay them for) with care or at least some sort of intention to do what they are paid for – to store and deliver goods on time, safely. It’s bigger than removals. It’s with everything that we do. People are lazy and greedy and they abuse the consumer at every turn.
Prime example of human beings being @ssholes. The world we live in is so warped.